Note: Refunds are not applicable for non-tuition fees, such as registration fees or material costs, unless the course is canceled by LightStars Academy.

Non-Refundable Fees

The following fees are non-refundable under all circumstances:

• Registration fees
• Technology fees
• Materials fees (e.g., books, supplies)
• Late payment fees

Refund Requests

1. When you withdraw from a course, your refund is automatically submitted.
   
   
2.  Approved refunds will be issued using the original payment method, unless otherwise agreed upon. Refund processing may take up to 15 business days after approval.

Exceptions

Refunds may be issued beyond the stated policy in cases of:

1. Documented medical emergencies.
2. Military deployment or relocation.

Other extenuating circumstances reviewed on a case-by-case basis by LightStars Academy administration.

Course Transfers

Instead of a refund, students may request to transfer their enrollment to another course session. You must submit a withdrawal request and a new course signup for the transfer to take place.

Appeals

1. If a refund request is denied, the student or payer may submit an appeal in writing to the Director of Administration within 10 business days of receiving the decision. Appeals will be reviewed, and a final decision will be issued within 5 business days.

Contact Information

For questions or to submit a request, please contact:

LightStars Academy Administration
Email: [email protected]

By enrolling at LightStars Academy, you acknowledge and agree to the terms outlined in this Refund Policy. We appreciate your understanding and are committed to providing the best possible support throughout your learning journey.